Last updated: September 30, 2026
This Privacy Policy describes how OpenChat (available at chat.ideaflow.app and the legacy chat.globalbr.ai address) collects, uses, and handles your information when you use our service.
Account information. When you sign up, we collect your email address and display name. If you sign in with Google or Apple, we receive your profile information from that provider.
Private contact names. If you set a private name for another OpenChat person, we store that label linked to your account and their OpenChat user ID to personalize your view. It is visible only to your account and does not change their profile name.
Secretary quick answers. If you enable Secretary mode, we store the questions and exact answers you approve so OpenChat can automatically reply to matching questions in your direct chats. Secretary mode is optional and disabled by default.
Messages and attachments. We store the messages you send and receive, including uploaded photos, voice recordings and their transcripts, so conversations persist across sessions. Message content and attachments are stored on our servers and storage services.
Usage data. We collect basic presence information (online/offline status) and the timestamp of your last activity.
Diagnostics. We collect error messages, stack traces and diagnostic context to investigate failures, including fatal uncaught errors and unhandled promise rejections. Diagnostic reports can include app version, device platform and context supplied by the app; server request logs also include IP addresses and user-agent information. This information is used to troubleshoot the service.
Push notification tokens. If you enable push notifications on a mobile device, we store a device token to deliver notifications.
When you send a voice message, its audio is processed by Deepgram to produce a transcript, with OpenAI as a fallback if Deepgram is unavailable or cannot return a transcript. This processing can occur in human-only conversations as well as conversations with an AI assistant. We store the transcript with the message so it can be displayed and used by features you choose, including an assistant in that conversation.
See Deepgram’s Privacy Policy and OpenAI’s Privacy Policy for information about those providers.
Some conversations include an AI assistant powered by Anthropic's Claude model. When you send a message in a conversation that includes the AI bot, your message content is sent to Anthropic's API to generate a reply. Anthropic's use of that data is governed by Anthropic's Privacy Policy. Conversations containing an AI participant are marked in the app so you always know when AI is present.
We retain your account data and messages for as long as your account is active. You can delete your account at any time (see below). Account deletion does not currently erase stored voice transcripts, attachment references, uploaded files or diagnostic logs. Contact support@chat.globalbr.ai with requests about this retained data.
Private contact names remain stored until you clear them or either linked account is deleted. Blocking or a visibility change prevents reading the private name but does not itself delete it.
Delete your account. In the app, go to Settings → Delete My Account. This deletes your account and push tokens and replaces the message text you authored with "Message deleted" in shared conversations. Conversation structure and other participants' messages are preserved. See Data Retention above for the data this action does not erase.
Data requests. To request a copy of your data or ask questions about privacy, email support@chat.globalbr.ai.
We use industry-standard transport encryption (TLS/HTTPS) for all data in transit. Message records are stored in our server-side database; uploaded photos and voice recordings are stored separately in object storage.
OpenChat is not directed at children under 13. We do not knowingly collect information from children under 13.
We may update this policy. If we make material changes, we will notify you via the app or by email.
Questions? Email us at support@chat.globalbr.ai.